You are the project manager for a software project in a matrix organization with virtual teams. A functional manager tells you there may be no resources available to test the software. What should you do next?

The correct answer is to engage the functional manager because this is the most direct and appropriate first step in a matrix organization when resource availability is questioned. The functional manager controls the resources, so a direct discussion is necessary to understand the issue, explore solutions, and secure the necessary support. Requesting a teleconference with the sponsor is premature; you should first attempt to resolve the issue at the functional level. Raising the requirements at a weekly project meeting without prior discussion with the functional manager is less effective and could lead to unnecessary conflict or delays. Emailing a procurement specialist is also premature and bypasses the established organizational structure for resource allocation.