You join a project in its second phase. A defect arose and no one knows how to fix it because the original engineering team moved on. The customer warns this defect previously delayed the schedule. What should you do first?

The best first step is to check the organizational process assets (OPAs). OPAs include historical information, lessons learned repositories, and defect databases, which might contain solutions or insights into how the previous defect was resolved. This proactive step leverages existing organizational knowledge to address the current problem efficiently. Updating the risk management plan is premature; you need to understand the defect first. Acquiring resources might be necessary, but only after you've exhausted existing knowledge. Extending the project timeline is a last resort and should only be considered after all other options for resolution have been explored.