You manage scope for your country on a global project. There is a defined split between global and local responsibilities, yet recent sprints include requests you believe the global team should handle. What should you do?
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Correct answer: Evaluate and understand the cause of the conflict.
Why this is the answer
The best first step is to evaluate and understand the cause of the conflict. Before taking any action, it's crucial to gather information to determine why these requests are being made and if there's a misunderstanding of responsibilities or a legitimate reason for the shift. This aligns with conflict resolution techniques, where understanding the root cause is paramount. Assessing team capacity is premature without understanding the requests' validity. Escalating to the sponsor or rejecting the workload immediately could damage relationships and doesn't address the underlying issue, potentially leading to further conflict or delays.
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