You're in the process of creating a Google Merchant Center account and realise that you don't have a refund policy. Your company does not allow refunds. What should you do next?
Choose an answer
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Correct answer: Refund policy is a landing page requirement. It's acceptable that you don't allow returns or refunds, but this must be clearly stated. Consider adding the return and refund policy to the footer of the website so that it's readily available..
Why this is the answer
The correct answer states that a refund policy is a landing page requirement and that it's acceptable not to allow returns or refunds, but this must be clearly stated, ideally in the footer. Google Merchant Center policies require transparency regarding returns and refunds. Even if a business has a strict "no refunds" policy, this policy must be explicitly communicated to customers. Failing to do so can lead to account suspension. The other options are incorrect because they either state that a refund policy is optional or that you must offer refunds, neither of which aligns with Google's requirements for transparency.