You want to delete contacts who have marked any of your emails as spam. What is the correct sequence of selections and actions in order to begin this process?
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Correct answer: Marketing > Email > Email tools > Export contacts who have unsubscribed or bounced > Deselect Unsubscribed contacts > Deselect Bounced contacts > Export.
Why this is the answer
HubSpot groups contacts who unsubscribe, hard bounce, or report email as spam as contacts who no longer receive marketing emails. To isolate spam reporters, the email tools export is narrowed by removing unsubscribed contacts and bounced contacts from the export criteria. This leaves the contacts who reported a marketing email as spam so they can be reviewed before deletion. HubSpot automatically omits these contacts from future marketing email sends, but removing them can help keep the CRM clean.
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