Your agency finds that you’re continuously being pulled into implementing updates on the website, leaving no time for proactive continuous improvement. The client is open to learning the skills and tools required to make the updates. However, they have no idea what they should learn. Which of the following should be done to help the client start taking over all updates on the website?

Creating a client skills development plan is the most effective approach because it provides structured, progressive learning. This plan outlines specific skills in a logical sequence, ensuring the client builds foundational knowledge before tackling more complex tasks. This systematic approach prevents overwhelm and fosters genuine capability. Periodically sending exercises is less effective as it lacks structure and may not cover all necessary skills. Sending a list of resources is unguided; clients won't know where to start or what's most relevant. Simply giving access and pointing to documentation is insufficient for a client with "no idea what they should learn," as it lacks proactive guidance and support.