Your customer is trying to enroll Pixel 3 phones using zero-touch enrollment. Despite the device having an active connection to WiFi or data, the DPC isn't downloading. Which is the appropriate troubleshooting step to take next?

Zero-touch enrollment relies on the device's IMEI (or MEID) being pre-registered in the zero-touch portal and linked to a specific EMM configuration. If the DPC isn't downloading, the most fundamental issue is often a mismatch between the device's actual IMEI and what's recorded in the portal. Without this match, the device cannot identify its assigned configuration. Incorrect options: User configuration on the EMM console is relevant after the DPC downloads and the device enrolls, not for the initial DPC download itself. DPC Extras are parameters passed to the DPC during enrollment, but the DPC must first download. Incorrect extras won't prevent the download. Pixel 3 phones inherently run Android 9 or newer, so verifying Android 7 or above is unnecessary and not the root cause of a DPC download failure in this scenario.