小黛正在向客戶「壽司大觀園」解釋，涉及產生一次轉換的使用者歷程會相當複雜。 所謂「混亂的中間過程」包括使用者歷程的哪些階段？

The "messy middle" refers to the complex, non-linear journey consumers take between an initial trigger and a purchase. This phase is characterized by two main stages: exploration and evaluation. During exploration, consumers broaden their search for information and options. In the evaluation stage, they compare different products, brands, and prices, weighing their choices before making a decision. The other options incorrectly combine or omit these crucial stages, or repeat stages, failing to capture the full scope of the messy middle as defined in consumer behavior models.