A brand wants to build and maintain relationships with new and existing customers. To do that, they send emails with relevant, helpful content to a list of existing subscribers. What is this strategy called?

Paid search

Social media marketing

Keyword research

Email marketing


Certification program: 👉 Google Digital Marketing & E-commerce Professional Certificate (Coursera)

Explanation: : Email marketing is the correct answer. This strategy involves building and nurturing relationships with both new and existing customers by sending targeted emails containing relevant and valuable content. Through email marketing, brands can keep their subscribers informed about new products, promotions, and industry updates. It aims to engage the audience, increase brand loyalty, and drive customer retention. The strategy is highly personalized, allowing companies to tailor content based on the preferences and behaviors of their subscribers. Unlike paid search, social media marketing, or keyword research, email marketing specifically leverages the direct communication channel of email to establish a connection with the audience and foster long-term customer relationships.

Passing exams is not a workout. Multiple attempts won’t make you stronger.


  • All possible certificate program questions
  • Real certification exam questions
  • Detailed answer explanations.
  • Over 1700 questions, 7 courses, 30 quizzes
  • Free lifetime updates.




The Power of Email Marketing: Nurturing Customer Relationships

In the ever-evolving landscape of digital marketing, one strategy stands out for its effectiveness in building and maintaining relationships with customers: email marketing. By sending targeted emails with relevant and helpful content, brands can nurture both new and existing relationships, ultimately driving engagement and fostering loyalty. Let’s delve into this powerful strategy and explore its benefits:

Understanding Email Marketing as a Relationship-Building Tool

At its core, email marketing revolves around the concept of delivering value to subscribers. Instead of bombarding recipients with sales pitches, brands leverage email marketing to provide valuable insights, tips, and resources that resonate with their audience. This approach not only helps brands stay top-of-mind but also positions them as trusted advisors in their respective industries.

Nurturing Existing Relationships Through Email Campaigns

For existing subscribers, email marketing serves as a means to deepen the relationship and maintain ongoing engagement. Brands can segment their email lists based on subscriber preferences, behavior, or demographics to ensure that recipients receive content tailored to their interests. Whether it’s sharing industry news, product updates, or exclusive offers, these targeted emails keep subscribers engaged and invested in the brand.

Building New Relationships Through Email Outreach

Email marketing also plays a crucial role in building relationships with new prospects and leads. Brands can use lead magnets such as ebooks, webinars, or exclusive discounts to incentivize website visitors to subscribe to their email list. Once subscribed, brands can nurture these new relationships by delivering valuable content that addresses the needs and pain points of their audience, gradually building trust and credibility over time.

Personalization: The Key to Effective Relationship-Building

One of the hallmarks of successful email marketing is personalization. By leveraging subscriber data and behavior insights, brands can tailor their email content to individual preferences and interests. From personalized subject lines to dynamic content blocks, personalization enhances the relevance and impact of email campaigns, making recipients feel valued and understood.

Conclusion: The Value of Email Marketing in Relationship-Building

In conclusion, email marketing serves as a powerful tool for building and maintaining relationships with customers. By delivering relevant, helpful content to both existing subscribers and new prospects, brands can nurture engagement, drive loyalty, and ultimately, achieve their marketing objectives. With a strategic approach to email marketing and a focus on delivering value, brands can unlock the full potential of this versatile marketing channel.

Discover our best-value guides