A customer has a lot of inbox conversations coming in each day for their service reps. Their reps can sometimes miss questions because of how full it gets. They mainly work in Slack and would prefer if they could answer their customers’ questions without leaving that app. What part of the dev docs could help you create this connection point?

The Webhooks section

The Conversations section

The Automation section

The Marketing section

Certification program: 👉 HubSpot academy certification exams

Explanation: The selected answer, ‘The Conversations section,’ correctly identifies the part of the developer documentation that could help create a connection point for the customer’s requirement. In the context described, where service reps want to answer customers’ questions without leaving Slack, integrating inbox conversations functionality directly into Slack would be the most suitable solution. The Conversations section of the dev docs likely provides information, guides, and resources related to integrating and managing conversations from various channels, including email, chat, and social media, within third-party applications or platforms. Leveraging this section would enable developers to understand how to utilize the HubSpot Conversations API or related features to build custom integrations that bring inbox conversations directly into Slack, allowing service reps to respond to customer queries seamlessly within their preferred communication environment. While other sections such as Webhooks, Automation, or Marketing may offer valuable information for building integrations or automating processes, they are not specifically tailored to addressing the requirement of bringing inbox conversations into Slack, making the Conversations section the most relevant and appropriate choice for creating this connection point. Therefore, referring to the Conversations section of the developer documentation would provide developers with the necessary guidance and resources to fulfill the customer’s request efficiently and effectively.

Passing exams is not a workout. Multiple attempts won’t make you stronger.

  1. All possible certification exam questions
  2. 100% correct and verified answers
  3. Instant download
  4. Detailed explanations written by experts
  5. Free lifetime updates.
  6. All Hubspot category certifications in one package. Save big.

Note: we perform daily scans ensuring the file corresponds exactly the latest exam version and contains all possible questions from the real certification program.

You may also be interested: