A playbook can include all of the following EXCEPT:

Videos and images.

Written instructions.

Live chat.

Interactive buttons.

Certification program: 👉 HubSpot academy certification exams

Explanation: The correct answer is Live chat. Playbooks are comprehensive guides or manuals that provide structured instructions, strategies, and best practices for handling various scenarios encountered during sales or customer interactions. They typically include written instructions, videos, and images to aid understanding and implementation. Interactive buttons may also be incorporated to provide users with options or actions to take based on specific situations. However, live chat functionality, which enables real-time communication between users and support representatives or sales professionals, is not typically included in playbooks. Live chat is a separate feature or tool designed for immediate interaction and assistance and is not static like the content found in playbooks. Therefore, while playbooks are valuable resources for guiding users through specific processes or workflows, they do not typically involve live chat functionality.

Passing exams is not a workout. Multiple attempts won’t make you stronger.

  1. All possible certification exam questions
  2. 100% correct and verified answers
  3. Instant download
  4. Detailed explanations written by experts
  5. Free lifetime updates.
  6. All Hubspot category certifications in one package. Save big.

Note: we perform daily scans ensuring the file corresponds exactly the latest exam version and contains all possible questions from the real certification program.

You may also be interested: