A service level agreement is a(n)

Ticket pipeline

Commitment between a service provider and a client

Understanding of the amount of time it takes a company to solve a problem

Agreement between two competing companies


Certification program: 👉 HubSpot academy certification exams

Explanation: The correct answer is ‘Commitment between a service provider and a client.’ A service level agreement (SLA) is a formal contract between a service provider and a client that outlines the level of service expected, including the quality, availability, and responsiveness of the service. SLAs establish clear expectations and commitments regarding the performance metrics, such as response time, resolution time, uptime guarantees, and support availability. These agreements are crucial for maintaining transparency, accountability, and trust between service providers and their clients, ensuring that both parties understand their roles and responsibilities. SLAs serve as essential tools for managing and maintaining customer satisfaction, as they provide a framework for measuring and improving service delivery. By defining clear benchmarks and expectations, SLAs help mitigate disputes and ensure that services meet the needs and expectations of clients. Therefore, the definition of a service level agreement as a commitment between a service provider and a client accurately captures its fundamental purpose and significance in business relationships.

Passing exams is not a workout. Multiple attempts won’t make you stronger.

HubSpot inbound certification exam answers file demo preview HubSpot inbound certification exam answers file preview File preview HubSpot inbound certification exam answers
  1. All possible certification exam questions
  2. 100% correct and verified answers
  3. Instant download
  4. Detailed explanations written by experts
  5. Free lifetime updates.
  6. All Hubspot category certifications in one package. Save big.

Download now


Note: we perform daily scans ensuring the file corresponds exactly the latest exam version and contains all possible questions from the real certification program.

You may also be interested: