According to the prioritization matrix, customer issues that are high impact and high cost should be prioritized:

Today

Tomorrow

Next week

Next year


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Explanation: According to the prioritization matrix, customer issues that are high impact and high cost should be prioritized tomorrow. The prioritization matrix, also known as the Eisenhower Matrix or Urgent-Important Matrix, categorizes tasks or issues based on their urgency and importance. High impact and high cost issues are typically urgent and important, as they have significant implications for customer satisfaction, business operations, or financial resources. However, addressing these issues immediately, or ’today,’ may not always be feasible due to resource constraints, time limitations, or the need for careful planning and preparation. By prioritizing these issues for action tomorrow, teams can allocate the necessary resources, develop a strategic plan of action, and ensure a thorough and effective resolution without sacrificing quality or efficiency. This approach allows organizations to address urgent and high-cost issues promptly while also managing competing priorities and maintaining a balanced workload. Therefore, the correct answer is tomorrow.

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