Evaluate this SLA: Marketing will generate 50 leads each month.

This SLA's requirements focus on the wrong activities.

This SLA's requirements aren’t specific enough.

This SLA is missing a requirement.

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Explanation: The correct answer is: This SLA is missing a requirement. While the SLA sets a specific target for marketing to generate 50 leads each month, it fails to incorporate any follow-up or action from the sales team. A comprehensive SLA should outline not only the responsibilities of marketing but also the corresponding actions or expectations from the sales department. In this case, without specifying what happens to the leads generated by marketing, there’s a crucial gap in the agreement. Including a requirement for sales to follow up with the leads within a certain timeframe or to convert a certain percentage of those leads into customers would make the SLA more effective and aligned with the overall objective of revenue generation. By integrating both marketing and sales activities into the SLA, organizations can ensure a coordinated approach towards lead generation, nurturing, and conversion, ultimately maximizing the chances of converting leads into paying customers. Therefore, while setting a target for lead generation is a step in the right direction, this SLA is incomplete without outlining the corresponding actions or responsibilities for the sales team.

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