Evaluate this SLA: Marketing will send four marketing emails each month, and sales will follow up with 50% of the recipients.

This SLA’s requirements focus on the wrong activities.

This SLA’s requirements aren’t specific enough.

This SLA is missing a requirement.

No change needed.


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Explanation: The correct answer is ‘This SLA’s requirements focus on the wrong activities.’ While the Service Level Agreement (SLA) delineates specific actions for both marketing and sales teams, the focus of these activities might not be aligned with the ultimate goal of lead generation and conversion. Sending a specific number of marketing emails each month and following up with only 50% of the recipients may not necessarily lead to effective lead nurturing or conversion. Instead of solely emphasizing the quantity of emails sent and the follow-up percentage, the SLA should ideally focus on metrics directly related to lead quality, engagement, and conversion rates. For instance, setting goals for the number of leads generated from email campaigns, the percentage of leads progressed through the sales funnel, or the revenue generated from email marketing efforts would be more indicative of the SLA’s effectiveness in driving business outcomes. By shifting the focus towards activities that directly contribute to lead qualification, nurturing, and conversion, the SLA becomes more aligned with overarching business objectives and ensures that both marketing and sales efforts are strategically directed towards achieving measurable results. Therefore, revising the SLA to encompass metrics that reflect the quality and effectiveness of lead generation activities would better serve the purpose of driving business growth and maximizing ROI.

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