Fill in the blank: A knowledge base is a ______.

blog about a product or service

collection of articles about a product or service

place where customers can contact a company's support team

collection of reviews about a product or service


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Explanation: A knowledge base is a collection of articles about a product or service. Unlike a blog, which typically features a series of posts covering various topics and may include opinion pieces or news updates, a knowledge base is specifically designed to provide comprehensive information and resources related to a product or service. It serves as a centralized repository of articles, guides, tutorials, FAQs, troubleshooting steps, and other support documentation intended to help users understand, use, troubleshoot, and get the most out of the product or service. By organizing information in a structured and easily accessible format, a knowledge base aims to address common user inquiries, provide solutions to common issues, and empower users to find answers to their questions independently. This proactive approach to customer support not only enhances user experience but also reduces the burden on support teams by enabling self-service and promoting user empowerment and autonomy. Therefore, a knowledge base serves as a vital resource for users seeking information and assistance related to a specific product or service, making the collection of articles about a product or service the correct answer.

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