Fill in the blank: _____ enables teams to capture, record, and analyze sales calls.

Conversation intelligence

Dashboards

Playbooks

Chatflows


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Explanation: Conversation intelligence enables teams to capture, record, and analyze sales calls. This tool leverages advanced technology, such as AI-powered transcription and sentiment analysis, to automatically record and analyze conversations between sales representatives and prospects. By capturing these interactions in real-time or through recordings, conversation intelligence platforms extract valuable insights, such as key talking points, objections raised, and customer sentiment, allowing sales managers to gain a deeper understanding of their team’s performance and customer needs. Moreover, these platforms often integrate with CRM systems, enabling seamless data synchronization and providing a centralized repository for all call-related information. Through the analysis provided by conversation intelligence tools, sales teams can identify patterns, coach representatives more effectively, and optimize their sales strategies to improve conversion rates and overall performance. Therefore, the correct answer is Conversation intelligence, as it accurately identifies the tool designed to facilitate the capture, recording, and analysis of sales calls to enhance sales effectiveness and performance.

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