Fill in the blank: ____ in conversation intelligence tracks terms used during sales calls to provide valuable data and reporting.

Insights

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Explanation: The correct answer is ‘Insights.’ In conversation intelligence, insights track terms used during sales calls to provide valuable data and reporting. This feature analyzes the language, keywords, and phrases spoken during sales conversations, extracting meaningful insights to help sales teams understand customer preferences, pain points, and interests more effectively. By tracking terms used during calls, conversation intelligence platforms can identify patterns, trends, and common topics of discussion, enabling sales managers to coach representatives more effectively, refine sales strategies, and improve overall performance. Insights derived from conversation intelligence contribute to data-driven decision-making, allowing organizations to optimize their sales processes, enhance customer engagement, and ultimately drive better results. Therefore, the correct answer is ‘Insights,’ as it accurately identifies the feature within conversation intelligence that tracks terms used during sales calls to provide valuable data and reporting.

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