________ is for folks who need to create basic, out-of-the-box reporting.

The report builder

Service analytics

The report library

The report synthesizer


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Explanation: The correct answer is ‘Service analytics.’ Service analytics is a tool designed to provide users, particularly those in customer support or service roles, with the capability to generate basic, out-of-the-box reports without the need for advanced technical skills or extensive customization. This tool typically offers predefined report templates and dashboards tailored to common service metrics and key performance indicators (KPIs), such as ticket volume, resolution times, customer satisfaction scores, and agent productivity. By leveraging service analytics, users can quickly access and analyze relevant data to gain insights into service operations, identify trends, and make data-driven decisions to improve efficiency and customer satisfaction. Unlike the report builder, which may offer more advanced customization options and flexibility for creating tailored reports, service analytics focuses on providing ready-made reporting solutions that cater to the specific needs of service teams. Therefore, the designation of service analytics as the tool for individuals requiring basic, out-of-the-box reporting is accurate, as it aligns with its purpose and functionality in simplifying the reporting process for service-oriented users.

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