What's the difference between service analytics and the report builder?

Service analytics has out-of-the-box reports; the report builder requires you to build every report from scratch.

The report builder has out-of-the-box reports; service analytics requires you to build every report from scratch.

Service analytics has in-depth reports; the report builder has more generalized reports.

Service analytics is generally for managers; report builder is for reps.


Choose an option to see if it’s correct. Check the explanation below.

Want to Earn All HubSpot Certifications in No Time?

Then check out our exclusive 👉 HubSpot Special Offer All in One!. This comprehensive package includes questions, answers, and detailed explanations for each Hubpot certification. Get everything you need to achieve success faster.

Explanation: What’s the difference between service analytics and the report builder?


Explanation: The key difference between service analytics and the report builder lies in the availability of out-of-the-box reports. Service analytics provides pre-built, out-of-the-box reports, whereas the report builder requires users to construct every report from scratch (**Service analytics has out-of-the-box reports; the report builder requires you to build every report from scratch**). Service analytics offers ready-made reports tailored to the specific needs and metrics commonly used in service or customer support functions, such as ticket resolution times, customer satisfaction scores, or agent performance metrics. These out-of-the-box reports streamline the analytics process, providing quick access to actionable insights without the need for extensive customization. In contrast, the report builder offers more flexibility but requires users to design and configure each report according to their unique requirements, selecting the desired metrics, dimensions, and filters. While the report builder offers greater customization options, it also entails more effort and expertise to create reports compared to service analytics' pre-built reports. Therefore, the selected answer accurately highlights the difference between service analytics and the report builder, emphasizing the presence of out-of-the-box reports in service analytics and the need to construct reports from scratch in the report builder.
HubSpot Roll Special Offer

Special Bundle Offer HubSpot Roll. All in One

Note: We conduct daily checks for updates on the exam, ensuring that the file contains the most recent questions from the actual certification program.

Questions | Answers | Explanations. FREE Updates.

You may also be interested: