True or false? Friction can be used to describe challenges that hold back your internal teams as well as challenges that hold back your customers.

True

False


Choose an option to see if it’s correct. Check the explanation below.

Want to Earn All HubSpot Certifications in No Time?

Then check out our exclusive 👉 HubSpot Special Offer All in One!. This comprehensive package includes questions, answers, and detailed explanations for each Hubpot certification. Get everything you need to achieve success faster.

Explanation: True or false? Friction can be used to describe challenges that hold back your internal teams as well as challenges that hold back your customers.


Explanation: The correct answer is **True**. Friction can indeed be used to describe challenges that impede both internal teams and customers within an organization. In a business context, friction refers to any obstacles, inefficiencies, or points of resistance that hinder the smooth flow of processes, interactions, or operations. These obstacles can manifest internally, such as bureaucratic procedures, siloed departments, inefficient workflows, or communication barriers among team members, which impede productivity, collaboration, and innovation within the organization. Additionally, friction can also occur externally, affecting customers' experiences and interactions with products, services, or processes offered by the organization. This external friction may stem from factors such as complex user interfaces, long wait times, cumbersome checkout processes, or inadequate customer support, which can result in frustration, dissatisfaction, or abandonment among customers. Recognizing and addressing both internal and external sources of friction are essential for optimizing organizational performance, enhancing customer satisfaction, and fostering sustainable growth. Therefore, it is true that friction can describe challenges that hold back both internal teams and customers within an organization.
HubSpot Roll Special Offer

Special Bundle Offer HubSpot Roll. All in One

Note: We conduct daily checks for updates on the exam, ensuring that the file contains the most recent questions from the actual certification program.

Questions | Answers | Explanations. FREE Updates.

You may also be interested: