Situation: The International Alliance of Superheroes is a rapidly growing professional organization. One of their salespeople, Hyperman, recently left the sales team to lead operations. The organization's highly customized CRM system requires so much administrative work that Hyperman is spending most of his time on system admin responsibilities. He would like to hire someone to administer the CRM so Hyperman can focus on other activities. Which type of candidate would be best for this role?

An experienced operations leader

A transitioning generalist

A credentialed specialist

Now is not the right time to hire anyone


Choose an option to see if it’s correct. Check the explanation below.

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Explanation: Situation: The International Alliance of Superheroes is a rapidly growing professional organization. One of their salespeople, Hyperman, recently left the sales team to lead operations. The organization’s highly customized CRM system requires so much administrative work that Hyperman is spending most of his time on system admin responsibilities. He would like to hire someone to administer the CRM so Hyperman can focus on other activities. Which type of candidate would be best for this role?


Explanation: The correct answer is **A credentialed specialist**. In the given scenario, where Hyperman seeks to hire someone to administer the highly customized CRM system of The International Alliance of Superheroes, a credentialed specialist would be the most suitable candidate for the role. Handling a complex and customized CRM system requires specific technical expertise and knowledge, which a credentialed specialist, such as a CRM administrator or a Salesforce-certified professional, would possess. These specialists typically have undergone formal training and obtained certifications in CRM administration, enabling them to efficiently manage and customize CRM systems, troubleshoot issues, and optimize system performance to meet the organization's unique needs. By hiring a credentialed specialist for CRM administration, Hyperman can delegate the technical aspects of system administration confidently, allowing him to refocus his efforts on other critical activities such as strategic planning, operations management, or sales initiatives. Therefore, considering the specialized skills and expertise required to administer a highly customized CRM system, a credentialed specialist would be the best candidate for Hyperman's role at The International Alliance of Superheroes, making the selected answer correct.
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