What type of data can be accessed and reviewed in the insights section of conversation intelligence?

Call duration statistics

Transcribed notes from the call

Terms used during the call

Customer contact details


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Explanation: What type of data can be accessed and reviewed in the insights section of conversation intelligence?


Explanation: In the insights section of conversation intelligence, terms used during the call can be accessed and reviewed. This feature allows users to identify and analyze specific keywords or phrases that were prominent or recurrent throughout the conversation. By extracting and highlighting these terms, conversation intelligence platforms enable sales teams to gain valuable insights into customer preferences, pain points, and interests, helping them tailor their approach and messaging more effectively in future interactions. Understanding the language used by prospects during sales calls can inform sales strategies, content creation, and product positioning, ultimately contributing to better engagement, rapport building, and sales outcomes. While call duration statistics, transcribed notes, and customer contact details are undoubtedly essential aspects of conversation analysis, it is the ability to access and review terms used during the call that provides deeper insights into customer conversations and preferences, making it the correct answer in this context.
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