True or false? Most people prefer using self-service compared to phone support.

True

False


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Explanation: True or false? Most people prefer using self-service compared to phone support.


Explanation: True. Most people do prefer using self-service options over traditional phone support for several reasons. Self-service options, such as knowledge base articles, FAQs, chatbots, and online forums, offer convenience, flexibility, and immediate access to information or assistance without the need to wait on hold or interact with a support representative. With self-service, users can find answers to their questions or solutions to their problems quickly and independently, at any time of day or night, and from any location with internet access. Additionally, self-service options empower users to troubleshoot issues at their own pace, without feeling pressured or rushed by time constraints. Furthermore, self-service options are often seen as more efficient and cost-effective for both users and businesses, as they reduce the need for human intervention and can handle a higher volume of inquiries simultaneously. Therefore, the correct answer is True.
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