True or false? It's a best practice to send your NPS survey to customers monthly.

True

False


Choose an option to see if it’s correct. Check the explanation below.

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Explanation: True or false? It’s a best practice to send your NPS survey to customers monthly.


Explanation: False. It is not necessarily a best practice to send your Net Promoter Score (NPS) survey to customers monthly. While collecting feedback from customers is important for understanding their satisfaction and loyalty, the frequency of NPS surveys should be tailored to the specific needs and preferences of your customer base. Sending surveys too frequently can lead to survey fatigue, where customers become overwhelmed or annoyed by the frequency of requests for feedback, resulting in lower response rates and less reliable data. Instead, it's essential to strike a balance between gathering sufficient feedback to make informed decisions and respecting the time and attention of your customers. This might involve sending NPS surveys at strategic intervals, such as after significant interactions or transactions, or implementing a schedule based on your organization's specific goals and priorities. Additionally, considering alternative methods for collecting feedback, such as ongoing customer engagement through various touchpoints, can provide valuable insights into customer sentiment without relying solely on periodic surveys. Therefore, the correct answer is False.
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