What's a good NPS score?

Varies by industry

Anything positive

10 or above

20 or above


HubSpot Roll Special Offer

HubSpot Roll. Includes Answers for Every Real HubSpot Certification Exam.

All-in-One: Get all HubSpot exams answers with explanations in one bundle. This package includes answers for every current HubSpot certification. Regular updates to reflect the latest exam version. -> See what's included.

HubSpot Certification Exams answers with explanations file demo preview HubSpot certification program exam answers with explanations file preview

Need a single cerification exam answers? Check out our -> list of certification exams answer keys. Learn Smarter. Obtain or Renew your certificates with peace of mind!

Explanation: What’s a good NPS score?


Explanation: A good Net Promoter Score (NPS) score **varies by industry**. NPS measures the likelihood of customers to recommend a company's product or service to others on a scale from 0 to 10. While achieving a high NPS is generally desirable as it indicates strong customer loyalty and advocacy, what constitutes a good score can differ significantly across industries. Some industries, such as software or technology, tend to have higher average NPS scores due to factors like product complexity, customer service expectations, or brand loyalty. Conversely, industries like telecommunications or utilities may have lower average NPS scores due to historically poor customer experiences or limited competitive options. Therefore, what qualifies as a good NPS score for one industry may be considered average or even below average in another. Benchmarking against industry peers or competitors and considering historical trends within the industry can provide context for evaluating NPS performance and setting appropriate targets for improvement. Therefore, the correct answer is "Varies by industry."
HubSpot Roll Special Offer

Special Bundle Offer HubSpot Roll. All in One

Note: We conduct daily checks for updates on the exam, ensuring that the file contains the most recent questions from the actual certification program.

Questions | Answers | Explanations. FREE Updates.

You may also be interested: