True or false? A knowledge base is a type of self-service.

True

False


Choose an option to see if it’s correct. Check the explanation below.

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Explanation: True or false? A knowledge base is a type of self-service.


Explanation: The statement "A knowledge base is a type of self-service" is **true**. A knowledge base functions as a self-service resource where users can independently access information, find solutions to their queries, and troubleshoot issues without direct assistance from customer support agents. By providing a comprehensive collection of articles, guides, tutorials, FAQs, and troubleshooting steps, a knowledge base empowers users to resolve their problems efficiently and at their convenience. This self-service approach offers several benefits, including reduced support ticket volume, faster resolution times, improved user satisfaction, and greater scalability for businesses. Users appreciate the autonomy and convenience of being able to find answers to their questions quickly and without having to wait for assistance from support staff. Therefore, a knowledge base plays a pivotal role in facilitating self-service support, making the statement true.
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