What type of feedback survey can you add to your live chat?

CES

NPS

CSAT

Custom survey


Choose an option to see if it’s correct. Check the explanation below.

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Explanation: What type of feedback survey can you add to your live chat?


Explanation: The correct answer is CSAT, which stands for Customer Satisfaction Survey. Integrating CSAT into live chat sessions enables organizations to gather immediate feedback from customers regarding their satisfaction with the support they received. CSAT surveys typically involve a simple question, such as "How satisfied are you with the assistance you received?" Users can then rate their satisfaction on a scale, often ranging from very satisfied to very dissatisfied. By incorporating CSAT surveys into live chat interactions, businesses can swiftly assess the effectiveness of their customer support efforts in real-time. This immediate feedback mechanism not only allows companies to gauge customer sentiment promptly but also provides actionable insights for improving service quality and addressing any issues or concerns raised by customers during the chat session. Additionally, CSAT surveys in live chat contribute to enhancing the overall customer experience by demonstrating attentiveness to customer needs and a commitment to continuous improvement. Therefore, the inclusion of CSAT surveys in live chat aligns with best practices in customer service and supports organizations in delivering exceptional support experiences that foster customer satisfaction and loyalty.
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