Fill in the blank: You should use NPS instead of customer satisfaction survey when you want to understand __________.

Ease of completing a task

Overall satisfaction vs. satisfaction at a particular moment

Satisfaction at a particular moment vs. overall satisfaction

Impact of a bug or outage


HubSpot Roll Special Offer

HubSpot Roll. Includes Answers for Every Real HubSpot Certification Exam.

All-in-One: Get all HubSpot exams answers with explanations in one bundle. This package includes answers for every current HubSpot certification. Regular updates to reflect the latest exam version. -> See what's included.

HubSpot Certification Exams answers with explanations file demo preview HubSpot certification program exam answers with explanations file preview

Need a single cerification exam answers? Check out our -> list of certification exams answer keys. Learn Smarter. Obtain or Renew your certificates with peace of mind!

Explanation: Fill in the blank: You should use NPS instead of customer satisfaction survey when you want to understand __________.


Explanation: The correct answer is " correct: trueOverall satisfaction vs. satisfaction at a particular moment." NPS, or Net Promoter Score, serves as a valuable metric when the goal is to grasp customers' sentiments over time rather than at isolated instances. While traditional customer satisfaction surveys might focus on specific interactions or transactions, NPS delves deeper into the overarching sentiment by gauging customers' likelihood to recommend a product or service. It offers insights into the holistic satisfaction levels, considering the cumulative experiences and impressions customers have had with a brand. This holistic view enables businesses to assess long-term loyalty and advocacy, identifying areas for improvement and gauging the effectiveness of strategies aimed at enhancing overall customer satisfaction. Therefore, when the objective is to comprehend the broader satisfaction trends and loyalty drivers rather than momentary feedback, NPS proves to be a more suitable tool.
HubSpot Roll Special Offer

Special Bundle Offer HubSpot Roll. All in One

Note: We conduct daily checks for updates on the exam, ensuring that the file contains the most recent questions from the actual certification program.

Questions | Answers | Explanations. FREE Updates.

You may also be interested: