In order to assess customer service agent performance, which of the following reports should you look at?

Ticket close total by rep

Ticket totals over time

Ticket totals by source

Knowledge base article views


HubSpot Roll Special Offer

HubSpot Roll. Includes Answers for Every Real HubSpot Certification Exam.

All-in-One: Get all HubSpot exams answers with explanations in one bundle. This package includes answers for every current HubSpot certification. Regular updates to reflect the latest exam version. -> See what's included.

HubSpot Certification Exams answers with explanations file demo preview HubSpot certification program exam answers with explanations file preview

Need a single cerification exam answers? Check out our -> list of certification exams answer keys. Learn Smarter. Obtain or Renew your certificates with peace of mind!

Explanation: In order to assess customer service agent performance, which of the following reports should you look at?


Explanation: The correct answer is " correct: trueTicket close total by rep." Assessing customer service agent performance requires examining key metrics related to their effectiveness in resolving customer inquiries and issues. The "Ticket close total by rep" report provides valuable insights into individual agent performance by tracking the number of tickets closed by each agent within a specified time period. This metric serves as a quantifiable measure of an agent's productivity and efficiency in handling support inquiries, as it reflects their ability to successfully address customer issues and bring them to resolution. By analyzing this report, supervisors and team leads can identify top-performing agents who consistently achieve high ticket closure rates and provide quality support to customers. Additionally, it allows for the identification of any potential training needs or performance gaps among agents who may require additional support or guidance to improve their effectiveness. Therefore, the "Ticket close total by rep" report is a critical tool for evaluating customer service agent performance and informing decision-making related to training, resource allocation, and performance management within the support team.
HubSpot Roll Special Offer

Special Bundle Offer HubSpot Roll. All in One

Note: We conduct daily checks for updates on the exam, ensuring that the file contains the most recent questions from the actual certification program.

Questions | Answers | Explanations. FREE Updates.

You may also be interested: