What should you do if your competitor has a big public blunder?

Send my sales team to follow up with every negative post about the incident so that we can take this opportunity to win their business.

Amplify the competitor’s blunder, telling your followers “See this? We would never do this.”

Maintain a helpful approach and have empathy for the company’s missteps. Reply thoughtfully and empathetically to posts where appropriate.

Stay completely silent and make sure your company never experiences the same thing.


Choose an option to see if it’s correct. Check the explanation below.

Want to Earn All HubSpot Certifications in No Time?

Then check out our exclusive 👉 HubSpot Special Offer All in One!. This comprehensive package includes questions, answers, and detailed explanations for each Hubpot certification. Get everything you need to achieve success faster.

Explanation: What should you do if your competitor has a big public blunder?


Explanation: **Maintain a helpful approach and have empathy for the company’s missteps. Reply thoughtfully and empathetically to posts where appropriate.** This option is correct because it demonstrates a strategic and ethical response to a competitor's public blunder. Instead of exploiting the situation for immediate gain or amplifying the competitor's mistake, maintaining professionalism and empathy can enhance your company's reputation and credibility. Responding thoughtfully and empathetically to social media posts related to the blunder not only showcases your company's integrity but also positions you as a trustworthy and compassionate alternative in the eyes of potential customers who may be observing the situation. This approach allows you to build positive relationships with your audience while indirectly highlighting your company's values and commitment to customer satisfaction. Additionally, it avoids the risks associated with exploiting a competitor's misfortune or remaining silent, which could be perceived as opportunistic or indifferent. Therefore, maintaining a helpful and empathetic approach to the competitor's blunder is the most prudent and ethical course of action in such a situation.
HubSpot Roll Special Offer

Special Bundle Offer HubSpot Roll. All in One

Note: We conduct daily checks for updates on the exam, ensuring that the file contains the most recent questions from the actual certification program.

Questions | Answers | Explanations. FREE Updates.

You may also be interested: