How can thinking of your business as a flywheel improve the handoff between sales and services?

By merging the sales and services teams into a single team

By giving more visibility into the steps involved to make the handoff go smoothly

By having salespeople take on post-sale responsibilities

By providing more granular reporting during the sales process


Choose an option to see if it’s correct. Check the explanation below.

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Explanation: How can thinking of your business as a flywheel improve the handoff between sales and services?


Explanation: The correct answer is **By giving more visibility into the steps involved to make the handoff go smoothly**. When viewing the business as a flywheel, there's a heightened focus on the entire customer experience, from initial contact through to post-sale support. This perspective emphasizes the importance of a seamless transition between sales and services, as each interaction contributes to the overall momentum of the flywheel. By understanding the specific steps involved in the handoff process, both sales and services teams can work collaboratively to ensure a smooth transition, aligning their efforts to provide consistent and exceptional customer experiences. Increased visibility into this process allows for better coordination, communication, and accountability between teams, ultimately leading to improved customer satisfaction and retention, which are essential for sustaining the momentum of the flywheel. Therefore, thinking of the business as a flywheel fosters a holistic approach to customer engagement, facilitating stronger collaboration between sales and services teams to drive long-term growth and success.
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