When would you NOT want to implement live chat on your website?

If human bandwidth was a constraint

If the cost of making a mistake is low

If you need to collect data or report on conversations

If you already have a chatbot in place


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Explanation: When would you NOT want to implement live chat on your website?


Explanation: The correct answer is **If human bandwidth was a constraint**. Live chat implementation requires human resources to respond promptly and effectively to user inquiries. If the available human bandwidth is limited, such as during peak hours or when staffing resources are constrained, introducing live chat may lead to delays in response times or poor customer experiences. In such scenarios, relying solely on live chat could overwhelm the available staff, resulting in frustrated users and potentially harming the brand's reputation. Therefore, it's crucial to assess the organization's capacity to manage live chat effectively before implementation to ensure that users receive timely and satisfactory support.
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