What’s an example of a measurable key result? Choose all that apply.

Increase customer retention from 70% to 85%

Grow net new contact rate from 5.6% to 9% by the end of Q4

Improve the time on page above 3 minutes for all product-specific pages by the end of the month


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Explanation: The selected options, ‘Grow net new contact rate from 5.6% to 9% by the end of Q4’ and ‘Improve the time on page above 3 minutes for all product-specific pages by the end of the month,’ are examples of measurable key results because they provide clear and quantifiable targets that can be tracked over time. Key results should be specific, measurable, achievable, relevant, and time-bound (SMART), enabling teams to gauge their progress and success. In the first example, the goal is to increase the net new contact rate from 5.6% to 9% by the end of Q4, providing a specific target and a clear timeline for achievement. Similarly, the second example aims to improve the time on page for product-specific pages above 3 minutes by the end of the month, offering a measurable metric to assess whether the objective has been met. These key results allow teams to monitor performance, identify areas for improvement, and take strategic actions to achieve their objectives effectively.

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