When creating an email template, how would you include the contact’s name in the greeting?

Personalization tokens

Fill-in-the-blank areas

Static text

None of the above


Certification program: 👉 HubSpot academy certification exams

Explanation: The correct answer is Personalization tokens. When creating an email template, personalization tokens are used to dynamically insert contact-specific information, such as the contact’s name, into the content of the email. These tokens serve as placeholders that are automatically replaced with the corresponding contact information when the email is sent. Including the contact’s name in the greeting using personalization tokens adds a personalized touch to the email, making it more engaging and relevant to the recipient. This level of personalization can help foster stronger connections with contacts and improve the effectiveness of email communication. Additionally, personalization tokens can be used for various other contact properties, allowing for highly customized and targeted email content tailored to the individual recipient. Therefore, leveraging personalization tokens is the best way to ensure that email templates are personalized and tailored to each contact, enhancing the overall effectiveness of email marketing efforts.

Passing exams is not a workout. Multiple attempts won’t make you stronger.


  1. All possible certification exam questions
  2. 100% correct and verified answers
  3. Instant download
  4. Detailed explanations written by experts
  5. Free lifetime updates.
  6. All Hubspot category certifications in one package. Save big.




Note: we perform daily scans ensuring the file corresponds exactly the latest exam version and contains all possible questions from the real certification program.

You may also be interested: