When should you use multiple ticket pipelines?

If your tickets go through different stages

If you provide multiple products or services

If you have multiple customer service agents

If your tickets have different priorities


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Explanation: You should use multiple ticket pipelines if your tickets go through different stages. Ticket pipelines in customer service management systems like HubSpot are used to define the stages through which tickets progress from creation to resolution. Each pipeline represents a distinct workflow tailored to specific types of tickets or issues, allowing for customization and optimization of the support process based on the unique requirements of different teams, departments, or types of inquiries. By utilizing multiple ticket pipelines, organizations can streamline ticket management, improve visibility and accountability, and ensure that tickets are routed and handled efficiently according to their specific characteristics or priority levels. While factors such as providing multiple products or services, having multiple customer service agents, or managing tickets with different priorities may influence ticket management strategies, the primary consideration for using multiple ticket pipelines is the need to accommodate diverse workflows or stages through which tickets progress. Therefore, the correct answer is If your tickets go through different stages.

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