Which of the following is a benefit of phone support?

It's cheaper for your company.

Customers can get immediate help for complicated issues.

In general, customers prefer phone support to any other type of support.

All of the above


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Explanation: The benefit of phone support is that customers can get immediate help for complicated issues. Unlike other support channels that may involve delays in response time or back-and-forth messaging, phone support offers real-time interaction between customers and support representatives, enabling immediate assistance and resolution for complex or urgent issues. This direct and interactive communication allows support agents to ask clarifying questions, provide detailed explanations, and offer personalized guidance tailored to the customer’s specific situation, leading to faster problem resolution and enhanced customer satisfaction. While phone support may incur higher costs compared to other support channels, such as email or chat support, the value of providing timely and effective assistance to customers, particularly for intricate or critical issues, often outweighs the associated expenses. Additionally, while some customers may prefer phone support for its immediacy and human touch, others may have different preferences based on factors such as convenience, accessibility, or communication style. Therefore, while phone support offers the specific benefit of immediate help for complicated issues, customer preferences for support channels can vary, and cost considerations may differ depending on the organization’s resources and priorities. Hence, the correct answer is Customers can get immediate help for complicated issues.

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