Which of the following is an appropriate knowledge base title?

What are the ins and outs of HubSpot?

How do I create a custom feedback survey?

So you wanna build a chatbot...

How to create, send, troubleshoot, and analyze a campaign


Certification program: 👉 HubSpot academy certification exams

Explanation: The appropriate knowledge base title is ‘How do I create a custom feedback survey?’. Effective knowledge base titles should be clear, concise, and accurately reflect the content of the article, making it easy for users to understand what information they can expect to find. The selected title directly addresses a specific user query, indicating that the article will provide guidance on creating a custom feedback survey. It is straightforward and actionable, aligning with user intent and helping them quickly locate the information they need. In contrast, the other options either lack specificity (‘What are the ins and outs of HubSpot?’) or adopt a more casual or informal tone (‘So you wanna build a chatbot…’), which may not effectively convey the purpose or content of the article. Additionally, the last option is overly long and convoluted, potentially overwhelming users and making it difficult for them to discern the main topic of the article. Therefore, the title ‘How do I create a custom feedback survey?’ stands out as the most appropriate choice for a knowledge base article title, as it accurately communicates the topic and purpose of the content in a clear and concise manner.

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