Which of the following is an example of an edge system?

CRM

Email templates

SLA

Jobs to Be Done


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Explanation: The correct answer is ‘Email templates.’ Edge systems typically refer to tools or components that operate at the periphery of a system or network, handling specific tasks or interactions. In the context of business operations, email templates are an excellent example of an edge system. While not as foundational or integral as core systems like CRM (Customer Relationship Management), email templates serve a crucial role at the edge of communication processes. They provide standardized formats and content structures for various types of email communications, such as marketing campaigns, customer support responses, or sales outreach efforts. Email templates streamline and standardize communication processes, ensuring consistency in messaging and branding while also saving time for employees who can leverage pre-designed templates for common communication scenarios. Unlike core systems like CRM, which centralize and manage essential business data and processes, edge systems like email templates operate at the periphery, facilitating specific functions within broader business operations. Therefore, the option ‘Email templates’ is the correct example of an edge system in this context, as it represents a tool that operates at the periphery of communication processes rather than serving as a foundational infrastructure for managing core business functions.

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