Which of the following is NOT a best practice when creating knowledge base articles?

Use questions as titles

Use bullet points

Use a casual tone

Use screenshots and GIFs


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Explanation: When creating knowledge base articles, it’s crucial to adhere to best practices to ensure clarity, effectiveness, and user engagement. While using questions as titles, incorporating bullet points, and utilizing screenshots and GIFs are all recommended practices that enhance readability and comprehension, employing a casual tone is not considered a best practice. Knowledge base articles should maintain a professional and authoritative tone to convey information clearly and instill confidence in users regarding the accuracy and reliability of the content. A casual tone may undermine the credibility of the articles and could potentially confuse or alienate users, especially in contexts where professionalism is expected, such as technical support or instructional materials. Therefore, it’s important to maintain a formal and professional tone in knowledge base articles to establish trust, convey expertise, and ensure that users can easily understand and follow the provided information. Thus, the correct answer is to use a casual tone.

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