Which of the following is NOT a key part of a company’s culture?

The company’s mission

The company’s values

What customers say about the company

The way employees behave when unsupervised


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Explanation: The correct answer is: What customers say about the company. While customer feedback and perceptions of the company are undoubtedly important, they are not a direct component of a company’s internal culture. A company’s culture primarily revolves around its internal values, mission, and the behavior exhibited by its employees. The company’s mission defines its overarching purpose and direction, while its values outline the principles and beliefs guiding its actions and decisions. Additionally, the behavior of employees, especially when unsupervised, reflects the cultural norms and expectations established within the organization. These aspects collectively shape the culture of the company, influencing how employees interact with each other, approach their work, and contribute to the overall environment. While customer feedback can provide valuable insights into areas for improvement and alignment with external perceptions, it is not a foundational element of a company’s internal culture, which is primarily shaped by its internal dynamics and values.

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