Which of the following tools is NOT included in HubSpot's Service Hub?

Help desk

Customer feedback surveys

Project management

Knowledge base


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Explanation: The tool that is not included in HubSpot’s Service Hub is Project Management. HubSpot’s Service Hub is designed to streamline customer service operations and enhance customer satisfaction by providing a suite of tools tailored to support teams’ needs. The Help Desk feature allows teams to manage and track customer inquiries, while the Knowledge Base empowers users to find answers to common questions independently. Additionally, Customer Feedback Surveys enable businesses to gather valuable insights and measure customer satisfaction levels. However, HubSpot’s Service Hub does not include native Project Management functionality for managing tasks, timelines, and resources related to projects or initiatives. While HubSpot integrates with various project management tools through its App Marketplace, project management itself is not a core component of the Service Hub. Therefore, the correct answer is Project Management.

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