Why might you use playbooks instead of snippets to create a call outline?

Playbooks highlight contact properties related to the prospect.

Playbooks can include questions and text fields to automate your note-taking, and contain buttons to access documents and templates.

Playbooks can transcribe your call to review later.

Playbooks can include chatbots in an email to automate responses from your prospect.


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Explanation: You might use playbooks instead of snippets to create a call outline because playbooks offer a more comprehensive and interactive approach to guiding your interactions with prospects. While snippets are typically static text fragments useful for quickly inserting common responses or information, playbooks provide a dynamic framework that goes beyond simple text. Playbooks allow you to include questions and text fields, enabling you to automate your note-taking process during calls by structuring the conversation and prompting for relevant information. Moreover, playbooks can incorporate buttons to access documents and templates directly within the interface, streamlining workflow and providing instant access to necessary resources during the call. This interactive functionality enhances efficiency and ensures that representatives have all the tools they need at their fingertips to engage effectively with prospects. Therefore, the correct answer is Playbooks can include questions and text fields to automate your note-taking, and contain buttons to access documents and templates, as it accurately highlights the advantages of using playbooks over snippets for creating call outlines.

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