Imagine a customer has just discovered your brand, explored products, and made a purchase. What would be the appropriate action to nurture loyalty in this scenario?

Requesting feedback through a post-purchase survey

Featuring the customer in a social media testimonial

Sending a personalized thank you email with a discount


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Imagine a customer has just discovered your brand, explored products, and made a purchase. What would be the appropriate action to nurture loyalty in this scenario?


Explanation: The correct answer is **Sending a personalized thank you email with a discount**, as this action not only expresses appreciation for the customer's purchase but also incentivizes future shopping by providing a discount, thereby encouraging loyalty. Personalizing the thank you email creates a connection with the customer, making them feel valued, while the discount serves as a motivation for them to return and explore more products, enhancing their overall experience with the brand. Other options, while beneficial, do not directly foster immediate loyalty as effectively as this approach.

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